SERVICE DEPARTMENT

“ ” I was very satisfied with the experience at Napleton. To be fair, I had done all my own research online before even contacting the dealership about the vehicle I was interested in. I was contacted by the sales department and setup an appointment with Matt, he was very thorough with our meeting...

“ ” Everyone we dealt with at Napleton was polite, extremely helpful, and accommodating. They clearly had our best interests in mind. We especially appreciated all the help Jeff Propp gave us. Never hurried us along, explained our choices thoroughly and asked questions to elicit problems or...

“ ” I recently purchased a 2025 Subaru Forester at Napleton Subaru in Rockford, IL. I have purchased many new cars in my lifetime, and this was by far the most "comfortable" car purchase ever. There was no pressure, and I was given tons of great information about each of the many styles, and they went...

“ ” They always treat me right over at the Subaru here in Rockford!

“ ” I enjoy coming here for our Outbacks regular car service. One occasion I didn’t feel the service clerk was fully understanding the gravity of an issue/complaint, so I spoke with the service manager who made me feel very welcome and helped to resolve the issue. Every time I go in I continue to...

“ ” his is by far the best dealership I have been to. I had initially purchased a WRX from them in 2022. Due to some changing needs, I needed a truck so the WRX had to go (temporarily.. It'll be back). The truck I ended up purchasing turned out to be a HEADACHE... So, here's my review of this...

“ ” Tim was a big help in getting me my car and made sure i was going to get the best deal i could

“ ” Speedy quality service.

“ ” Speedy service, comfortable waiting room. A nice application of coupons reducing the cost of service. Appreciate the car wash.

“ ” My wife just made a purchase there. Outstanding salesperson Christian I think his name was. Very well informed, no pressure, good energy. The overall experience was one of going to the dentist and having a pain free experience. More dealerships should operate as Napleton does. Everyone was friendly...

“ ” I was interested in the Subaru Crosstrek. I have had a Mini Cooper or Toyota for most of life, so Subaru was new to me. Dan was my salesman and he was extremely helpful and knowledgeable. I now own a Subaru Crosstrek and really enjoy it. Thank you Dan for help in my decision to try Subaru.

“ ” I had a big surprise with TWO flat tires one day in February. I was able to get a SAME DAY appointment to get my issues reviewed and fixed. My service person kept me informed of every item that needed attention. I would recommend Napleton Subaru for service

“ ” I purchased my first ever Subaru from Napleton and it was a great experience. My Sales Consultant Barb Madisen made buying my first Subaru fun. She is extremely knowledgeable and took the time to make sure I understood how every feature of my Outback Limited worked. She answered every question I...

“ ” Love the Crosstrek and Napletons was great to work with. The sales team made certain that we were happy along the process and comfortable as we chose our new vehicle.

“ ” My wife and I had a wonderful experience dealing with Napleton Subaru for the purchase of our new Subaru Outback. Our salesman Paul was excellent and everyone was very helpful and accommodating. I would recommend them to anyone interested in purchasing a new car.

“ ” I met the very efficient and friendly Parts Dept young man who had ordered my wiper blade last week, and a very conscientious young man who carefully replaced my front wiper blade! And every employee that passed me asked if I'd been helped! It was a very pleasant experience at our Subaru...